FAQS
Frequently Asked Questions -
Do you ship Internationally?
Yes! All foods, supplies, decorations and merchandise can be shipped internationally. Unfortunately, due to varying customs and longer shipping times we cannot ship any Live Animals or Live Plants internationally. Go through the checkout process to see a quote for international shipping costs.
We ship out of Phoenix Arizona, using the United States Postal Service. All orders come with a tracking number to see updated reports about where your package is and when you can expect it to arrive at your home. You will receive a confirmation email at checkout, followed by a shipping confirmation with tracking details on the day we ship your order. You can see more details about shipping HERE.
How long does it take to ship?
This all depends on the type of order you placed. If you made an order that is only food or supplies, and does not include any live animals, it will be sent usually within 1 business day via USPS First Class Mail, which generally takes 3-5 days. Shipping is Free for all orders that do not include live animals. We send out Live Animal orders Monday through Wednesday. View our Shipping Calendar for shipping dates and possible delays. When any order is shipped you will receive an email confirmation with tracking details. If you have specific needs for when you want something sent, please contact us before placing an order at Sales@InvertAquatics.com. Click here for more details about shipping.
Can you get certain species of animals or specific products?
You can always inquire about making custom orders by emailing us at Sales@InvertAquatics.com - We will do our best to accommodate your needs!
Do you accept returns or exchanges?
We accept returns for all food, supplies, decorations and merchandise. Please contact us at Sales@InvertAquatics.com to request a return.
Do you wholesale your specialty foods or animals?
Yes, we can arrange for wholesale orders of our Branded, Copper-Free Specialty Foods. Please contact Sales@InvertAquatics.com for wholesale inquiries. Please e-mail us for information about wholesale Live Animals and Plants. We only wholesale Live Animals to retail locations. We are happy to wholesale our Foods to online vendors upon confirmation of your website.