How We Ship Your Order
We take the safety of all our Live Animals very seriously, so it is very important for us to work closely with our customers to ensure that their delivery goes smoothly every step of the way. When buying Live Animals, there is a certain level of responsibility that is required of you, including knowing your local temperatures, tracking your package, being available when its delivered or picking it up from the post office in a timely manner.
Review our Live Arrival Guarantee before placing your order.
We ship orders containing Live Animals Monday-Wednesday. Please check our Shipping Calendar to see when the next available shipping dates are. You will receive a confirmation e-mail when your item ships that contains a tracking number with an estimated day of arrival.
All Live Animals are shipped via the United States Postal Service. Once we ship your order, you will receive a confirmation e-mail that includes a tracking number. If you click the link for the tracking details there will be an estimated day of arrival listed. We currently offer 2 options for shipping Live Animals:
- USPS Priority Mail ($9.99) - Generally delivered in 2-3 days depending on your region. Generally arrives with your normal mail delivery or held at your local post office for pickup.
- USPS Express ($59.99) - Generally delivered overnight, however in some regions it can be 2 days. This generally arrives before 3pm on the day of delivery.
All orders that do not contain any Live Animals will ship Monday-Friday via the United Postal Service:
- USPS First Class Mail (Free Shipping on Food, Supplies, Decorations, Kits, Merchandise & Live Plants) - Generally delivered within 3-5 business days.
How we package your Live Animals:
Axolotls - Unlike most tropical creatures we ship, Axolotls are cold water creatures. They do not well when their temps are above 72 degrees, long exposures to warm water can cause infections or in more serious cases, death. Alternatively, they also cannot survive freezing conditions. We pack them double-bagged, wrapped in packing paper, placed in a styrofoam container which is also wrapped in packing paper to secure them in the shipping box. In the summer time we also will add cold packs in or around the foam container. This we do at no extra charge and at our discretion. Since we ship from Phoenix, Arizona, when our temps are high (which is often) we make sure they are packed with ice packs, and that they are in temp controlled vehicles to the local post office. When temperatures in your area are below 45 (apx) or above 80 (apx) we will almost always have them marked as 'Hold for Pickup' so you will need to go to your local post office branch to pick them up.
Snails - The majority of the aquarium snails we have for sale do quite well in shipping. They are hardy creatures and rarely have issues during transit. We ship all our snails double bagged with water and oxygen. Though these creatures are hardy, they still cannot survive freezing temperatures or extreme heat. Snails also can remain inactive for 24+ hours after you add them to your aquarium. The easiest way to initially tell the condition of your snail is to observe if they are tightly retracted into their shell, or hanging out loosely. If they are retracted tightly, the are most likely alive. Give them plenty of time to come out of hiding. If they are loosely hanging out of their shell, then unfortunately they are most likely deceased.
Fish - All of our fish are shipped in individual bags (double bagged) with water and oxygen. Depending on the size of the fish, some will be in larger bags than others. Our tropical fish are more sensitive to temperature fluctuations and its important to make sure you add a note in your cart (under "special instructions for the seller") stating it is cold or hot at your delivery address and would like the package to be held for pickup. We will attempt to package them accordingly.
Aquatic Frogs - Aquatic Frogs tend to be very sensitive during shipping. They do not fair well when exposed to cold or heat. It is very important to make sure that you request your order to be picked up (you can add a note in your cart prior to checkout). It is also critical to make sure that they are acclimated as quickly as possible. We ship frogs double bagged, in water with a large amount of oxygen. Sometimes they are packed 2 frogs per bag, depending on the size of your order.
Clams - We ship our clams in individual bags (double bagged) with water and oxygen. They can be more sensitive to temperature fluctuations and water parameters. If a clam is clamped shut, then it is alive. They sometimes will sit on top of the substrate for days without moving. Many will burrow into the substrate (some species will remain only half buried and filter feed from the exposed half). If the clams shell is open, then unfortunately they are deceased.
Aquatic Crabs - All Aquatic Crabs are shipped individually, double bagged, in a small amount of water with a small piece of styrofoam in the bag. Because Aquatic Crabs generally spend most of their time on land by preference, we do not include much water in each bag. The styrofoam is needed as the crabs like to be able to hold onto something to reduce stress during shipping, it also allows them to stay out of the water if they so choose. Many companies will ship crabs in large quantities in the same bag, but we have found this causes many issues including high amounts of stress on the crabs.
Insects - Live Insects are generally shipped in small, clear plastic containers with some eco-earth bedding. In some cases, if needed, air holes will be in the lid of the plastic container. They will be securely tapped shut, please be careful while open them.
Live Plants - Live Plants are currently shipped for Free, via USPS First Class Mail and takes 3-5 business days for delivery. Plants are all shipped differently, however most are wrapped in moist paper and double bagged. Marimo Moss Balls are generally not wrapped in paper and may arrive dry. These plants can stay dry for extended periods of time. Simply place it in your aquarium and gently squeeze until it fills with water and sinks to the bottom.